Client Charter

Client Charter

BCP Bank (Mauritius) Ltd, (hereinafter referred to as ‘the Bank’), endeavours to provide total security and confidentiality when offering any financial products and/or services to you. 

As a customer of the Bank, you have access to our Digital Banking Services, which make it easier and more convenient to effect financial transactions. Through our Digital Channels, we will be able to provide financial services more effectively.

Security

Our commitment when providing the Digital Banking Services is to ensure that the systems are secure.

Security measures such as data encryption, server authentication, monitoring systems and firewalls, combined with our internal security procedures and policies, are some of the security measures used to ensure that the Digital Banking Services are safe for use and secure. Our security measures are continuously being assessed and reviewed in our efforts to provide the latest security technologies available.

As part of the security measures mentioned above, the Bank uses the latest cryptographic standards such as SSL (Secure Socket Layer), to protect the information being transferred over the internet. Once you access any of our Digital Banking Services, a secure session is established between your device and the Bank. 

Your Responsibility

It is recommended that you follow the steps below to ensure total security: 

• Never share your login credentials with anyone.

• Use a strong and unique password.  

• Change your password immediately, if you think it is known by unauthorised users. 

• Enable biometric login (fingerprint or facial recognition) where available

• Always logout after each session 

Privacy

All reasonable precautionary measures have been taken to protect your personal identifiable information from loss, misuse or unauthorised access. For more information, please see our Privacy Policy Statement. 

This Charter is also subject to contractual terms, which you should also consult. 

Accuracy

The contents of the Bank’s website is updated and reviewed from time to time in order to maintain its correctness for your convenience.

Enquiries and Suggestions

We trust that you will find the Bank ’s website interesting and user-friendly. We shall welcome any feedback, enquiries or any suggestions, which may help us in improving our services. 

You may address your queries or suggestions by contacting us using the contact information given below and we shall endeavour to attend to any of your queries promptly.