Teller

The Teller is responsible for managing cash operations within our Business Centre and providing versatile support to ensure smooth daily activities.

RESPONSIBILITIES

Duties relative to Teller:

Perform cash transactions including deposits and withdrawals at the Business Centre.
Process all cash operations in strict compliance with established rules and procedures.
Rigorously and consistently apply all AML and related banking regulations.
Provide information to customers in line with banking procedures and regulations.
Identify customer needs and detect sales opportunities.
File and archive cash-related documents (transfer orders, card-related documents and others).
Identify customers who are not KYC compliant, update their data, or direct them to the Relationship Managers for further follow ups.

Duties relative to Customer Service:

Handle banking operations: account opening/closing, account-to-account transfers, collection of signature specimens, contract and fixed charges signature and liaising with internal services.
Monitor banking transactions: transfers, loans, deposits, checkbooks, bank cards, etc., ensuring excellent quality of files are being sent to Back Offices.
Manage, distribute and track internal and external documents (memos, reports, complaints, client instructions).

MINIMUM JOB REQUIREMENTS

COMPETENCIES

Be honest and act with integrity
Demonstrate rigor and attention to detail
Possess strong listening skills
Show customer service orientation and interpersonal skills
Maintain courtesy and professionalism
Communicate effectively in writing and orally, with strong relational abilities (front desk, phone, etc.)
Good understanding of risks related to cash operations

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